Refund & Return Policy

Last Updated: 28/07/2026

At CONBECH SOLUTIONS PRIVATE LIMITED, operating through Bechmart (https://bechmart.com), customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, cancelled, or refunded.

1. Return Eligibility

• Products may be returned or exchanged within 7 days from the date of delivery.

• Items must be unused, unopened, in their original packaging, and in resalable condition.

• A valid invoice or proof of purchase is required for all return requests.

• Returns requested after the eligible return period may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, damaged, or altered after delivery.

• Electrical or electronic products showing signs of installation, misuse, tampering, or improper handling.

• Customized, personalized, or special-order products.

• Products returned without original packaging or accessories.

• Items specifically marked as non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support with photographs of the product and packaging.

After verification, we will arrange a replacement or refund, as applicable.

4. Return Process

• Contact our customer support with your order details.

• Once your return request is approved, we will provide return instructions.

• Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

• Returned products will be inspected upon receipt before the refund or replacement is approved.

5. Refund Policy

• Approved refunds will be credited to the original payment method used during purchase.

• Shipping charges, handling charges, and other service fees, if applicable, are non-refundable unless the return is due to our error.

• Refunds are generally processed within 3-5 business days after the returned product has been inspected and approved.

• Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

6. Order Cancellation

• Orders may be cancelled before they are shipped.

• Once an order has been dispatched, cancellation requests cannot be accepted.

• If cancellation is approved before shipment, the full amount paid will be refunded to the original payment method.

7. Exchange Policy

Eligible products may be exchanged for the same item or another available product, subject to stock availability and successful inspection of the returned product.

8. Exceptions

We reserve the right to refuse any return or refund request that does not comply with this Refund & Return Policy or where fraudulent activity is suspected.

9. Contact Us

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

CONBECH SOLUTIONS PRIVATE LIMITED

Website: https://bechmart.com

Email: info@conbechsolution.com

Phone: +91 7042362164

Address: BASEMENT, OFFICE NO. B-03, A-86, SECTOR 4, Noida, Gautambuddha Nagar, Uttar Pradesh – 201301